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Terms of Service

Last updated: 23 July 2026

Terms of Service - Pharmacy Weight Loss Royston

Pharmacy Weight Loss Royston
GPhC Registration No. 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our services. By accessing our website or placing an order, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Royston is a General Pharmaceutical Council (GPhC) registered online pharmacy operating in Royston, UK (GPhC No. 9012511). We provide weight management consultation and prescription services in accordance with UK law and GPhC standards.

2. Eligibility

To use our services, you must:

We reserve the right to refuse service to any individual we deem unsuitable for treatment based on clinical assessment. Providing false or misleading medical information may put your health at risk and may constitute fraud.

3. Prescriptions

All prescription medications are issued only after a clinical review by one of our registered prescribers. Completing a consultation does not guarantee that a prescription will be issued. Our prescribers exercise independent clinical judgement in the best interests of patient safety.

Prescriptions issued through our service are valid only for the medication, dose, and duration specified. We do not issue prescriptions for collection at third-party pharmacies. Medications will only be dispensed by Pharmacy Weight Loss Royston.

4. Payment

Payment is required at the time of placing your order. We accept major debit and credit cards. All transactions are processed securely via an encrypted payment gateway.

Prices displayed on our website include VAT where applicable. We reserve the right to amend pricing at any time; however, any change will not affect orders already confirmed. If a pricing error occurs, we will contact you before processing your order.

5. Delivery

Once your consultation has been reviewed and approved by our pharmacist, your medication will be dispatched within 1 working day. Delivery timescales may vary during UK public holidays or due to circumstances beyond our control.

Medications are dispatched in discreet, tamper-evident packaging. A signature may be required upon delivery. If a delivery attempt is unsuccessful, instructions will be left to arrange redelivery or collection. We cannot accept responsibility for delays caused by the courier once the parcel has been dispatched.

6. Cancellations and Refunds

You may cancel your order before it has been approved and dispatched by contacting us promptly. Once a prescription has been dispensed and dispatched, we are unable to accept returns or offer refunds due to the nature of prescription medicines and patient safety regulations.

Consultation fees, where applicable, are non-refundable once a clinical review has been completed, regardless of whether a prescription is issued. If you believe you have been charged in error, please contact us and we will investigate promptly.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. It should not replace consultation with a qualified healthcare professional for your individual circumstances.

Weight loss medications carry risks and may not be suitable for everyone. You are responsible for disclosing all relevant health information during your consultation. We accept no liability for adverse outcomes resulting from inaccurate or incomplete information provided by the patient.

In the event of a medical emergency, please call 999 or attend your nearest accident and emergency department immediately.

8. Privacy and Data

We handle your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We aim to respond to all data-related enquiries within 48 hours. Full details are available in our Privacy Policy.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update these Terms of Service at any time. The current version will always be published on our website with the date of last update. Continued use of our services following any changes constitutes acceptance of the revised terms.

If you have any questions about these terms, please contact us directly through our website.