Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Royston | GPhC No. 9012511 | Last updated: July 2026

Pharmacy Weight Loss Royston is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are Pharmacy Weight Loss Royston, a GPhC registered online pharmacy (GPhC No. 9012511) serving patients in Royston, UK. We act as the data controller for the personal information you provide to us. Any questions regarding this policy can be directed to us using the contact details at the end of this document.

2. Data We Collect

To provide safe and effective pharmacy and weight loss services, we may collect the following types of personal data:

Identity data: full name, date of birth, gender
Contact data: address, email address, telephone number
Health data: medical history, current medications, weight, BMI, and other clinical information relevant to your weight loss treatment
Payment data: billing information processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and dispense medications safely
To process your orders and arrange delivery (typically 1 working day once approved by our pharmacist)
To communicate with you regarding your prescriptions, consultations, and account
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To maintain accurate patient records as required by pharmacy law
To improve our services and website experience

Our legal basis for processing health data is the provision of healthcare and the management of healthcare systems, alongside your explicit consent where required.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device. We use:

Essential cookies: necessary for the website to function correctly
Analytics cookies: to help us understand visitor behaviour and improve our services
Preference cookies: to remember your settings and preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to any third parties. We may share your information in limited circumstances:

Healthcare providers: with prescribers or clinicians involved in your care where clinically necessary
Delivery partners: your name and address are shared with our courier service to fulfil your order
Payment processors: to securely handle your transactions
Regulatory bodies: where we are legally required to share data with the GPhC, NHS, or other authorities
IT and software providers: who support our systems, bound by strict data processing agreements

All third parties we work with are required to handle your data securely and in compliance with UK GDPR.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance, or longer where legally required. After this period, data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised staff only.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, the right to restrict or object to certain processing, and the right to data portability. To exercise any of these rights, please contact us directly using the details below. We will respond to all data-related requests promptly.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this privacy policy, please contact us:

Pharmacy Weight Loss Royston
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.